Account & Customer Success Officer
Waste Management Operations
Qualifications
Bachelor's degree in Management, Communication, Business, or a related field.
Minimum 1-2 years of experience in sales, account management, or customer relations. Fresh graduates with strong communication skills are welcome to apply.
Strong communication, presentation, and negotiation skills.
Target-oriented, proactive, and skilled in building and maintaining professional relationships.
Proficiency in Google Workspace; familiarity with CRM systems is an advantage.
Willingness to visit clients and own a personal vehicle, if required.
Job Description
Identify and generate potential clients through market research, referrals, and professional networks, while presenting Responsible Waste Management (RWM) services and their benefits.
Negotiate pricing, service agreements, and contract terms, ensuring accurate and timely deal closures.
Achieve or exceed sales targets by converting prospects into active clients.
Serve as the primary point of contact for clients and maintain long-term relationships by understanding their waste management needs.
Ensure waste collection, processing, and reporting services meet client expectations, including preparing monthly waste journey reports detailing waste characteristics, volume, and composition.
Address client inquiries and complaints promptly in coordination with operational teams (Logistics and Processing), while implementing strategies to improve client satisfaction and retention.
Identify opportunities to upsell additional services and accurately record all sales activities and client information in the CRM system.
Perform site operational administrative tasks.
Bachelor's degree in Management, Communication, Business, or a related field.
Minimum 1-2 years of experience in sales, account management, or customer relations. Fresh graduates with strong communication skills are welcome to apply.
Strong communication, presentation, and negotiation skills.
Target-oriented, proactive, and skilled in building and maintaining professional relationships.
Proficiency in Google Workspace; familiarity with CRM systems is an advantage.
Willingness to visit clients and own a personal vehicle, if required.
Identify and generate potential clients through market research, referrals, and professional networks, while presenting Responsible Waste Management (RWM) services and their benefits.
Negotiate pricing, service agreements, and contract terms, ensuring accurate and timely deal closures.
Achieve or exceed sales targets by converting prospects into active clients.
Serve as the primary point of contact for clients and maintain long-term relationships by understanding their waste management needs.
Ensure waste collection, processing, and reporting services meet client expectations, including preparing monthly waste journey reports detailing waste characteristics, volume, and composition.
Address client inquiries and complaints promptly in coordination with operational teams (Logistics and Processing), while implementing strategies to improve client satisfaction and retention.
Identify opportunities to upsell additional services and accurately record all sales activities and client information in the CRM system.
Perform site operational administrative tasks.
Share This Job
Related Job
Engineer Project Manager
Waste Management Operations
Bekasi, Cimahi, Bandung, Purwakarta
Branch Manager
Waste Management Operations
Bekasi, Bogor, Bali, Bandung, Tangerang
Senior Government Sales & Relations Executive
Waste Management Operations
Bekasi
Waste4change
For Company
For Individual